Cancellation Policy
Cancellation by the Customer
Cancellation Notice: To cancel a booking, customers must notify us in writing (via email or our contact form) at least 48 hours before the scheduled departure date.
Cancellation Fees:
- More than [30 days] before departure: Full refund minus a [20%] cancellation fee.
- [15 to 29 days] before departure: [50%] of the total booking cost will be charged as a cancellation fee.
- Less than [15 days] before departure: No refund will be provided.
Cancellation by Let's Travel and Tours Ltd
We reserve the right to cancel any tour or service due to unforeseen circumstances, such as natural disasters, safety concerns, or insufficient bookings.
In the event of a cancellation by us, customers will be offered:
- A full refund of the booking amount, or
- An alternative tour or service of equal value.
Refund Process
Refunds will be processed within 14 days of the cancellation notice.
Refunds will be issued through the original payment method used during booking.
Changes to Bookings
Customers can request changes to their bookings, subject to availability and applicable fees.
No-Show Policy
Customers who do not show up for their scheduled tour or service without prior notice will not be eligible for a refund.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: info@letstravel.co.ke
Phone: +254722962214
Address: Riria Hub, Ground floor